![]() You can see the feature comparison here:Īll versions of Office 365 and Microsoft 365 come with Multi-Factor Authentication for Office 365 the more advanced Microsoft 365 plans, such as E3 and E5 come with Azure Multi-Factor Authentication. You should be aware that here you are configuring Multi-Factor Authentication for Office 365 which is a subset of all the features available in Azure Multi-Factor Authentication. One of the returned results should be Azure multi-factor authentication settings as shown, which you should select. To be able to laugh in their faces when they do contact you, make sure your computer is updated to the latest operating system (Windows 10 or macOS 10.12 Sierra) and that you're running robust antivirus software.The way that you set up MFA for a Microsoft 365 account is to login to the Microsoft 365 portal as an administrator and navigate to the Admin center. Don't call any toll-free number, and don't go to any website, that these scammers suggest. To avoid similar tech-support scams, do not trust any phone calls, text messages or browser pop-ups that tell you that you need to upgrade your software, that your PC or Mac is infected or that your computer needs to be tuned up. ![]() Needless to say, you do not want a stranger half a world away poking around on your PC. The other two buttons would have downloaded two other legitimate desktop-sharing applications, Supremo and Alpemix. The company may be aware its products are being used for criminal purposes, as the ShowMyPC site displays a warning: "Do not accept help from unknown callers." ShowMyPC appears to be legitimate desktop-sharing software made by a company in Campbell, California. MORE: Best Antivirus - Top Software for PC, Mac and Android We told him he was a scammer and hung up. ShowMyPC would have granted the phony technician access to our PC, which would have let him install anything. This was the point at which the scam went from harmless to harmful. The phony technician, whom we assume was sitting in a call center surrounded by dozens of fellow co-workers performing the same scam, asked us to click "TECHLEVEL#2." We did, and our browser downloaded a Windows executable file - an installer or application - called ShowMyPC.exe. (This website is registered to a proxy service in Scottsdale, Arizona, making it hard to find the real site owner.)Īt this point, we saw a nearly blank web page that read "SECURED SUPPORT CONNECTION" in block letters, underneath which were three green buttons reading "TECHLEVEL#1," "TECHLEVEL#2" and "TECHLEVEL#3." This opened up the website in the default browser. The scammer's next step was to ask us to type "into the search window in the Start menu. It's not clear why the scammer had us go through these steps, except maybe so that he could later claim that the stopped services were evidence of system malfunction. Of course, we did, as most Windows systems will have some stopped services. ![]() The tech scammer then had us open the Services tab in the System Configuration interface and tell us if we saw any services in a "Stopped" state. This brought up the Windows System Configuration interface. He instructed us to go to the Start menu and type in "msconfig," then hit Enter. ![]() The aforementioned Indian chap was polite and helpful, and told us that we needed to upgrade our version of Windows. ![]()
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